Effective Date: March 4, 2025
Welcome to Rivendell Twisted Tree, operated by Backpack Forty Four (Pvt) Ltd. These Terms and Conditions (“Terms”) govern your use of our website and services, including room bookings and services reservations. By using our site and services, you agree to these Terms. Please read them carefully.
1. Booking and Reservation
Room Bookings: When you book a room at Rivendell Twisted Tree through our website, you agree to provide accurate and complete information. A valid credit/debit card is required to secure your reservation. The card will be charged according to the payment policy specified during the booking process. Services Bookings: When reserving services through our site, you agree to provide accurate details and to comply with any specific services terms and conditions. Bookings are subject to availability and may be charged according to the service provider’s policies.
2. Payment
Payment Methods: We accept various payment methods as indicated on our website. All transactions are processed securely using industry-standard encryption. Charges: The total charge for your room booking or services will be displayed before you confirm your reservation. This includes any applicable taxes and fees. You are responsible for paying the total amount at the time of booking, unless otherwise stated.
3. Cancellation and Refunds
Room Bookings: Cancellation policies vary depending on the rate or room type you select. Please review the cancellation terms associated with your booking before confirming. To cancel a reservation, follow the instructions provided in your booking confirmation or contact us directly. Services Bookings: Services cancellations and refunds are subject to the service provider’s policies. Please review these policies before booking. For cancellations or refunds, contact us or the service provider as instructed on your booking confirmation.
4. Check-In and Check-Out
Check-In: Check-in time is 1:30 PM. Early check-in may be available upon request and subject to availability. Check-Out: Check-out time is 12:00 PM. Late check-out may be available upon request and subject to availability.
5. Guest Responsibilities
Conduct: Guests must behave in a manner that does not disrupt the peace and enjoyment of other guests. We reserve the right to ask disruptive or harmful guests to leave the premises. Property Damage: Guests are responsible for any damage to the lodge’s property or facilities caused during their stay. Charges for repairs or replacements will be billed to the guest.
6. Liability
Limitation of Liability: Rivendell Twisted Tree and Backpack Forty Four (Pvt) Ltd are not liable for any indirect, incidental, special, or consequential damages arising from your use of our services or website, except as required by law. Lost or Stolen Items: We are not responsible for lost or stolen personal belongings during your stay or while attending services.
7. Changes to Bookings
Modification Requests: Requests to modify bookings, including changes to dates or room types, are subject to availability and may incur additional charges. Contact us directly to request modifications.
8. Website Use
Content Accuracy: We strive to provide accurate and up-to-date information on our website, but we do not warrant the accuracy or completeness of the content. Prices and availability are subject to change without notice. Intellectual Property: All content on our website, including text, images, and logos, is the property of Rivendell Twisted Tree and Backpack Forty Four (Pvt) Ltd. Unauthorized use or reproduction of this content is prohibited.
9. Governing Law
These Terms are governed by and construed in accordance with the laws of Sri Lanka. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Sri Lanka.
10. Changes to Terms
We may update these Terms from time to time. Changes will be posted on our website, and the updated Terms will apply to all bookings and use of our services from the date of posting.
11. Contact Us
If you have any questions or concerns regarding these Terms, please contact us at:
Backpack Forty Four (Pvt) Ltd
Rivendell Twisted Tree, Kanawa Road,
Hiripitiya Road Kurunegala, Sri Lanka
Email: [email protected]
Phone: +94-71-841-9419
Thank you for choosing Rivendell Twisted Tree. We look forward to providing you with an exceptional stay and experience.